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Support 2.0
Intercom wades into AI support, Twitter launches a Spaces tab, Quora ships an AI chatbot app
Good morning! Buying Twitter has got Elon Musk working 120+ hour weeks and being unable to sit still due to "severe back pain". Guess the grass isn't always greener...
Highlight of the day
Intercom adds a suite of Chat-GPT enabled features to its messaging tool. Support teams can use AI to auto-tighten their language, expand 1-liners into "good to go" answers, and alter the tone of responses. Expect to see more cases of AI being used to reduce customer support costs.
Features & products hot off the press
Big tech
General and early-stage
Other good finds
Twitter nugget
Hinge feature to preview your date in AR
— Soren Iverson (@soren_iverson)
3:01 PM • Feb 1, 2023
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- Amol