Support 2.0

Intercom wades into AI support, Twitter launches a Spaces tab, Quora ships an AI chatbot app

Good morning! Buying Twitter has got Elon Musk working 120+ hour weeks and being unable to sit still due to "severe back pain". Guess the grass isn't always greener...

Highlight of the day

Intercom adds a suite of Chat-GPT enabled features to its messaging tool. Support teams can use AI to auto-tighten their language, expand 1-liners into "good to go" answers, and alter the tone of responses. Expect to see more cases of AI being used to reduce customer support costs.

Features & products hot off the press

Big tech

  • Twitch rolls out a new chat history feature 

  • Google unveils Bard, it's ChatGPT competitor 

  • Microsoft Authenticator drops Apple Watch support 

  • Twitter launches a Spaces tab with live and recorded stations 

General and early-stage

  • Quora ships Poe, a new AI chatbot app 

  • ShareWell unveils its mental health support groups product

  • Simple HealthKit adds diabetes, sexual health, and flu testing

  • FRIDA unveils a robot arm bringing DALL-E style art to real canvas 

  • Finn expands into long-term car rentals in the US 

Other good finds

  • Ben Thomson. The Four Horsemen of the Tech Recession 

  • Hmmm. Binance suspends USD bank transfers

  • Enough bacon? Twitter Blue gets 180k subs in first two months

Twitter nugget

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-  Amol